KeppTa Help Desk
How can we assist you?
Browse knowledge answers, check your active inquiries, or submit a priority ticket to our staff team.
Frequently Consulted Guides
Orders
Read solution →How to download purchased digital files & signed links
Instant download links are sent to your email and accessible in your Learner Dashboard.
Payments
Read solution →Troubleshooting card & mobile money checkout declines
Step-by-step resolution for 3D-Secure timeouts, bank OTPs, and daily limits.
Storefront
Read solution →Connecting custom domains on KeppTa Studio Scale
Configuring CNAME DNS records to point your brand domain to KeppTa servers.
Payouts
Read solution →Creator wallet clearance and NUBAN bank payouts
Clearance timelines, payout schedules, and updating bank account numbers.
Your Support Tickets
| Ticket ID | Subject | Category | Status | Date |
|---|---|---|---|---|
| TICK-802 | Download link expired for The Creator Playbook | Product Access | RESOLVED | 2 days ago |
| TICK-809 | Question about recurring membership renewal date | Billing & Invoices | PENDING STAFF | 3 hours ago |
Staff Coverage Status
Help Desk Online
Our support team is actively reviewing submissions across Nigeria, the UK, and the Americas.
Average response time: < 2 hours
Resolution rate: 98.4%
Need Immediate Help?
For urgent order cancellations or unauthorized transaction reports:
Email Priority Desk